Helpdesk
Monday - Friday
09:00 to 21:00 (UTC +10)
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Email helpdesk@apnic.net |
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Phone +61 7 3858 3188 |
Multi-language phone support
Bahasa Indonesia, Bengali, Cantonese, English, Filipino (Tagalog), Hindi, and Mandarin. |
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VoIP helpdesk@voip.apnic.net |
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Fax + 61 7 3858 3199 |
Frequently asked questions
APNIC offers a range of services related to distributing and registering numeric Internet address resources, namely IPv4 and IPv6 addresses, AS numbers, and reverse DNS delegations.
Browse our knowledge base for frequently asked questions to assist you with your enquiries.
IPv4 Exhaustion |
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APNIC Membership |
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Assignment |
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Resource management |
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IPv6 |
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ASN |
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Troubleshooting |
System maintenance
In the event of maintenance being undertaken, a notice will be placed in the 'Announcements' news feature box on the homepage. You can subscribe to 
APNIC Service announcements.
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Maintenance windowTo ensure high quality, continuous services, APNIC has specified fixed periods to perform maintenance work as follows: Monday/Tuesday/Wednesday 07:00 to 09:00 (UTC+10 hours) APNIC will attempt to avoid interruptions to external services, although in some cases this may not be possible. All reasonable precautions will also be taken by APNIC to ensure that software and hardware modifications made during a maintenance window have been fully tested before being relied upon for external services. |
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Urgent maintenance
Some maintenance is time critical, especially security-related updates. In instances when system security may be compromised by not acting immediately, APNIC may perform maintenance without prior notification. |
Find out about current, past, and other important updates from the Announcements news archive.