FAQ

1. Can anyone make a reservation and use ExecuCar?
2. What do "meet and greet" and "will call" mean?
3. Can the driver meet me inside the airport when I arrive?
4. Where does the driver typically meet me at the airport?
5. What if my flight is late when I am arriving?
6. Is ExecuCar a shared ride service?
7. Why should I register with ExecuCar.com?
8. Do I have to register?
9. How do I get a login account?
10. I forgot my password.
11. When I make a reservation online, why do I have to prepay?
12. Are there restrictions to booking my reservation online?
13. I need to cancel my reservation.
14. Can I use direct billing?
15. Is my information secure?
16. Does ExecuCar have a Privacy Policy?
17. What are the restrictions on luggage?
18. Do I need to bring child seats?
19. How do I earn frequent flyer rewards?

Yes, anyone can use ExecuCar's service, however customers under the age of 16 must be accompanied by a parent or guardian for the entire duration of the ride. Click here to review our terms of service.

"Meet and greet" means you have made a reservation ahead of time and a driver will be waiting for you at the airport.

"Will call" means you will call when you arrive at the airport to request a sedan, and one is sent promptly to pick you up.

In all of the cities we operate with the exception of Phoenix, it does not cost extra to have an ExecuCar driver meet you inside the airport. To do so, visit the Our Locations page, contact the local office in the city you will be traveling, and request an indoor pickup.

For "meet and greet" service, the driver will meet you at baggage claim. For "will call" service, the driver will meet you outside the airport, curbside.

Our sophisticated tracking system tells us when a flight is late, if you have reserved a sedan, it will not be dispatched until the flight arrives. There are no additional charges if your flight is delayed.

We are a private sedan service; you and your party will not share your ride with other passengers.

Registering with us will ensure we've got important information including frequently used addresses, frequent flier accounts, etc., making future reservations with us quicker and easier. You'll also be able to view previous reservations, cancel your reservation online, or view the details of your reservation.

You do not need an ExecuCar.com profile to make a reservation. However, registering with our website allows you to store information in your profile (addresses, credit cards, airline rewards, etc.) meaning that in the future your information will be pre-filled, saving you time.

You can create a login account by Clicking here, or by visiting the My ExecuCar page.

The login page contains a "forgot password" link with instructions on how to reset your password. You can also Click here to access the page.

Prepayment has become the industry standard for travel related reservations made online. Prepayment helps us reduce no-shows, reduce fraudulent reservations and keep costs down.

In addition, prepayment is a much easier and more convenient way for our guests to use our service. We recognize that the majority of our guests prefer to pay for travel expenses by credit card. Once you arrive at your destination, you simply sign for the ride instead of waiting for change or credit card approval.

Currently we are unable to accept reservations online that do not originate or terminate at one of the major airports we serve. If you would like service between non-airport destinations (from your hotel to a meeting, for instance), please call our reservations line, at (800) 410-4444.

We understand your travel plans may change. With that in mind, ExecuCar has a very simple cancellation policy: regardless of whether you made your reservation online or via our 800 number, just give us 1 hour notice prior to your pickup time and we will give you a full refund using the website, mobile website, and the official mobile apps. Refunds normally show up on your credit card account within 3-5 business days.

Unfortunately, ExecuCar cannot refund payment if cancelled with less than 1 hour notice prior to pickup time or in the event of a no-show.

At this time, only reservations that were made on our website by registered users can be cancelled online. If you are not a registered user and you need to cancel a reservation, please contact us at (800) 410-4444.

Yes. For our corporate accounts, we are happy to arrange for a Direct Bill account. Simply select the payment type on our website and enter your DB account number. Your account administrator may have assigned a password to your account. If so, you'll be prompted for the password.

Yes. Keeping your personal information and any credit card information secure and confidential is one of our most important responsibilities. Any information that is exchanged between your computer and our server during the reservation process is SSL encrypted. This can be verified by several methods:

First, the url should begin with "https." This indicates a secure connection.

Second, you should see a padlock in the status bar area of your browser when viewing encrypted pages. You can double click this padlock to view information regarding our security certificate.

We hope these measures provide the reassurance needed to use our online reservations system. If you still do not wish to exchange personal information over the Internet, please call our toll free reservations center at (800) 410-4444 and we will be happy to assist you over the phone.

ExecuCar does have an online privacy policy. You can view it here.

Our luggage policy closely follows that of airlines. A good rule of thumb is two checked bags and one carry on. If your checked bags exceed 50 pounds or the total dimensions for the checked bags exceed 80 inches (add length + width + height), or if you'll be carrying a surfboard, crate, skis or other large items, please call our reservation center for special instructions.

Child Seats: If you are travelling with children we strongly recommend the use of child safety seats. If federal, state or local laws require your child(ren) to be secured in a child safety seat, please bring one. If a child seat is required and not provided by you, we may not be able to provide service.

In conjunction with the airline partners listed below, we offer frequent flyer miles/points, while booking online. For more information, click on the airline rewards program you plan to use.

Rewards Program	Values
American Airlines AAdvantage®	150 Miles one-way 300 Miles round-trip
Delta SkyMiles®	150 Miles one-way 300 Miles round-trip
Frontier Airlines EarlyReturns®	150 Miles one-way 300 Miles round-trip
Southwest Airlines Rapid Rewards®	150 Points one-way 300 Points round-trip
United MileagePlus®	150 Miles one-way 300 Miles round-trip

A customer who forgets to include their Frequent Flyer number when making their initial online or mobile reservation can request flight point credits for up to 45 days after their reservation completion date. No credits are provided for reservations made by telephone since the Frequent Flyer Mileage Credit program is restricted to only online or mobile application made reservations. To receive credit, please provide the following information.

• Full name used on reservation
• Reservation number
• Frequent Flyer airline name
• Frequent Flyer account number (account number name must match reservation name to be eligible

Email to: CustomerService@execucar.com
Or
Mail to:
SuperShuttle / ExecuCar
C/O Mileage Credit Request Group
8930 South Beck Avenue Suite 101
Tempe, Arizona 85284